s999 Privacy Policy

1 Introduction

s999 is an online gaming platform serving players in Pakistan. We take the privacy of our players seriously and are committed to handling your personal data responsibly, transparently and securely. This Privacy Policy explains how s999 collects, uses, stores and protects your personal information when you use our platform.

This policy applies to all personal data collected through the s999 website and any related services. It should be read alongside the s999 Terms and Conditions. Where you have questions about how your data is handled, you are always welcome to contact the s999 support team.

s999 may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. The date of the most recent revision is shown at the top of this page. We will notify registered users of material changes by email or through a notification on the platform. Continued use of s999 after any update constitutes your acceptance of the revised policy.

2 Data We Collect

s999 collects personal data in several ways — information you provide directly, information generated automatically when you use the platform, and information collected to verify your identity in connection with withdrawals and account security.

Information You Provide

• Registration data: When you create an s999 account you provide your full name, date of birth, email address, phone number and a chosen password.
• Identity verification documents: When you request a withdrawal, s999 may ask you to provide a copy of your CNIC (Computerised National Identity Card) or other government-issued identity document, and proof of your payment method.
• Payment information: Details you provide when making a deposit or requesting a withdrawal, including your JazzCash or Easypaisa mobile number, bank account details, or card details. Full payment credentials are processed by our payment partners — see Section 6.
• Support communications: When you contact s999 customer support, we collect the content of your messages and any information you provide to help resolve your query.
• Preferences and settings: Choices you make within your account, such as responsible gaming deposit limits or session reminders.

Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device type, screen resolution and language settings.
• Usage data: Pages visited on s999, games played, session duration, clicks and navigation patterns, and the time and date of your activity.
• Transaction history: A record of all deposits, withdrawals, bonuses claimed and gameplay activity on your account.
• Cookies and similar technologies: Data collected via cookies placed on your browser. See Section 7 for full details.

3 How We Use Your Data

s999 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected.

s999 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects without human review.

4 Legal Basis for Processing

s999 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have registered for — operating your account, processing deposits and withdrawals, and delivering the gaming platform.
• Consent: Where you have given your specific, informed consent — for example, opting into marketing communications. You can withdraw consent at any time by contacting support or updating your account settings.
• Legitimate interests: Processing necessary for s999's legitimate business interests, such as fraud detection, platform security, improving user experience and customer support — provided these interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable legal obligations, including identity verification requirements and cooperation with lawful investigations.

5 Sharing Your Data

s999 does not sell your personal data. We do not share your data with third parties for their own marketing purposes. Data may be shared in the following limited circumstances:

• Payment processors: To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or cards, relevant payment data is shared with our certified payment processing partners. These partners are contractually bound to process data only as directed by s999 and to maintain appropriate security standards.
• Game providers: Third-party game providers whose games are available on the s999 platform may receive limited technical data (such as a session token) necessary to deliver their games. They do not receive your full personal profile.
• Technology and service providers: Companies that provide infrastructure, hosting, analytics, customer support tools and other services that s999 relies on to operate the platform. All such providers are bound by data processing agreements.
• Legal and regulatory authorities: Where s999 is required by law to disclose personal data — for example, in response to a court order or lawful request from an authority — we will comply with that obligation. We will notify you where permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction. You would be notified of any such change and the privacy practices of the new entity.

In all cases, s999 takes reasonable steps to ensure that third parties to whom data is disclosed handle it in accordance with appropriate data protection standards.

6 Payment Data

s999 supports multiple payment methods for PKR deposits and withdrawals, including JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other supported mobile wallets. When you make a deposit or request a withdrawal, the relevant payment transaction data is handled by certified payment processing partners.

s999 does not store your full card number, CVV, or mobile wallet PIN on its servers. These credentials are entered directly into secure payment interfaces operated by our payment partners and are processed in accordance with industry security standards. s999 retains only summary transaction records (amount, date, method, status) necessary for account management and support purposes.

All deposits and withdrawals on s999 must be made using a payment method registered in your own name. Third-party payment is not permitted. This requirement exists to protect against fraud and to enable us to process withdrawals correctly back to the account holder.

7 Cookies

s999 uses cookies — small text files placed on your browser or device — to make the platform work properly and to help us understand how it is used. Below is a summary of the types of cookies used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled without impairing the platform's functionality.
• Functional cookies: Remember your preferences such as language settings and display options so you do not have to re-enter them each session.
• Analytics cookies: Collect anonymised data about how visitors use the platform — which pages are visited most, where users navigate from, and how long sessions last. This helps s999 improve the platform experience. These cookies do not identify you personally.
• Security and fraud prevention cookies: Help s999 detect and prevent fraudulent account activity and protect against unauthorised access.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies will affect your ability to use s999 — you may not be able to log in or complete transactions if essential cookies are disabled.

8 Data Retention

s999 retains your personal data for as long as your account is active and for a reasonable period thereafter. The specific retention periods depend on the type of data and the purpose for which it was collected:

• Account data: Retained for the duration of your account and for a period after account closure to handle any outstanding queries, disputes or legal obligations.
• Transaction records: Deposit and withdrawal records are retained for an extended period as required for financial record-keeping and to support any investigation of disputed transactions.
• Identity verification documents: Retained for the period required to fulfil the purpose for which they were collected and any applicable legal retention obligation.
• Support communications: Retained for a reasonable period to enable follow-up and to maintain a record of how queries were resolved.
• Usage and analytics data: Typically retained in aggregated or anonymised form after the relevant session period.

When personal data is no longer required, s999 deletes or anonymises it securely. If you request account closure, s999 will process the closure and handle the associated data in accordance with this retention policy.

9 Security

s999 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, loss, disclosure or alteration.

• Encryption: Data transmitted between your browser and s999 is protected using SSL/TLS encryption. Personal data stored on s999 systems is encrypted at rest.
• Access controls: Access to personal data is restricted to authorised s999 personnel who need it to perform their role. Access is governed by role-based permissions and reviewed regularly.
• System monitoring: s999 monitors its systems for suspicious activity and potential security incidents. Automated and manual checks are in place to detect unusual account behaviour.
• Account security: Players are responsible for maintaining the confidentiality of their own login credentials. s999 strongly recommends using a unique, strong password for your account and not sharing it with anyone.

Despite these measures, no system is completely immune to security risks. If s999 becomes aware of a data breach that affects your personal data, we will notify you in accordance with our obligations and take all reasonable steps to contain and remedy the situation.

10 Your Rights

As an s999 player, you have the following rights with respect to your personal data:

• Right of access: You can request a copy of the personal data s999 holds about you. We will provide this within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details such as your email address or phone number, you can update these directly through your account settings.
• Right to erasure: In certain circumstances you may request that s999 delete your personal data. This right is not absolute — s999 may need to retain certain data to fulfil legal obligations or resolve outstanding matters before deletion can be completed.
• Right to restrict processing: In certain circumstances you may request that s999 limit the way it processes your data while a dispute or query is being resolved.
• Right to data portability: Where data has been provided by you and is processed on the basis of consent or contract, you may request that it be provided to you in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to processing carried out on the basis of s999's legitimate interests. s999 will review such objections and cease processing where it cannot demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, contact the s999 support team. We will respond to requests within a reasonable timeframe. In some cases we may need to verify your identity before acting on a request.

11 Minors

s999 is strictly an adults-only platform. The minimum age to register and use s999 is 18 years. s999 does not knowingly collect personal data from anyone under the age of 18. If s999 becomes aware that an account belongs to a minor, the account will be closed immediately and any associated personal data will be deleted in accordance with our data retention obligations.

If you are a parent or guardian and have reason to believe that a minor has registered on s999, please contact support immediately at [email protected] so that we can investigate and take appropriate action without delay.

12 Policy Updates

s999 may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. The date of the most recent update is displayed at the top of this page.

Where changes are material — meaning they significantly affect how your data is collected or used — s999 will notify registered players via email or through a notice on the platform. For minor updates, such as clarifications of existing language, the updated policy will be published on this page without a separate notification.

Continued use of s999 after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with any changes, you should stop using the platform and may contact support to request account closure.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way s999 handles your personal data, please get in touch with the s999 support team. We are available 24 hours a day, 7 days a week.

You can reach us at: [email protected]

When contacting us about a data-related request, please include your registered email address and a brief description of your query so we can assist you as efficiently as possible. For account-specific matters we may need to verify your identity before actioning your request.

For information about managing your gaming activity, deposit limits and self-exclusion, please visit the Responsible Gaming page. For the full rules governing use of s999, see the Terms and Conditions.